Fireflies Billing FAQs: Charges, Invoices, Refunds, and Plan Changes

Last updated: March 17, 2026

Billing questions can come up at any time. This guide helps you understand Fireflies’ billing, including trials, seats, invoices, refunds, and plan changes, so you can manage your subscription with confidence.

This guide is part of the broader Manage Fireflies account subscriptions, billing, and refunds documentation.

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💳 Billing & Additional Charges

This section covers the most common questions about charges you may see on your Fireflies account and why they happen.

1. Why was I charged after my free trial?

If you don’t cancel your subscription before your trial ends, Fireflies automatically upgrades you to a paid plan, ensuring no interruption to your access.

To avoid being charged:

Cancel your trial before the trial end date.

If you were charged after your trial ended:

Contact Fireflies Support to request a refund.
Refunds may be full or prorated (Adjusted), depending on the refund policy.

2. Why was I charged for inviting teammates?

Fireflies uses seat-based billing, which means each teammate you add to your workspace is counted as a paid seat.

If you see charges related to teammates, here’s what to do:

Review your active workspace members
Remove teammates you no longer need
Reach out to Support if you believe the charge was accidental or recent

Fireflies clearly shows seat-related charges when inviting teammates, so it’s worth double-checking before adding users.

3. What does a “seat” mean?

A seat represents one user in your workspace. Every active user—admin or member—counts as a billable seat.

4. Why do I get an additional charge of $5 on top of my Fireflies subscription?

You may see an additional charge if you’ve enabled an add-on, such as AI Credits.

AI Credits provide access to advanced Fireflies features, including: AskFred, AI Skills Magic Soundbites, and Custom summaries.

💡Good to know:

For users on paid plans, AI Credits come with a free trial.
If you do not cancel the AI Credits subscription after the trial period ends, you will be charged an additional fee starting at $5 per month per user.
AI Credits are non-refundable

To check whether your AI Credits subscription is active:

Go to Settings → Account Settings
Look for AskFred & AI Credits and confirm the subscription status

Alternatively:

Go to the Billing section
Check whether the AI Credits subscription is listed as active

To cancel your subscription, go to Settings and click Cancel.
After canceling, you’ll continue to have access to your AI Credits until the end of the current billing cycle.

5. Can I get a refund for billing charges?

Refunds depend on when the charge occurred, how much the product was used, and Fireflies’ refund policy.
If you believe a charge was incorrect, contact Fireflies Support as soon as possible for review and next steps.

🧾 Invoice and billing

Find answers to common questions about invoices, billing access, and billing details.

1. Where can I find the invoice?

You can find your invoices in the Billing History section. Go to Settings → Billing and scroll to Billing History to view all billing records.
To download an invoice, click Download next to the invoice you want.

2. Can I edit my billing details?

Yes, you can update your billing information at any time.
Go to the Billing section and click Edit Details to update your billing address, name, and other details.

3. Why can’t I access my billing page?

Only admins can access the billing page. If you are not an admin, you will not have access.

4. Can I send billing invoices to another email address?

Yes. From Billing, scroll down to Billing History. Then, enable the Send billing receipts toggle and click Update to add the new email address.

🔄 Plan changes and payments

1. Can I downgrade my Fireflies subscription plan after making a purchase?

Yes, you can downgrade your plan after purchasing.

Go to the Billing section, click Edit, and select the plan you want to downgrade to.
The price difference will be converted into credits and applied to your next billing cycle.
You can also request a refund, and the difference will be credited according to the refund policy.

2. What payment options are supported?

Fireflies uses Stripe for payments.

You can pay using a credit or debit card.
Add your card to enable automatic charges based on your invoice details.