How to Remove Card Details from Fireflies
Whether your old debit/credit card has expired or you are closing out your Fireflies account, removing card details from Fireflies only takes a few seconds.
However, to prevent any accidental service interruptions, Fireflies requires at least one active payment method on file at all times for active subscriptions. Because of this, you must do one of two things before you can remove a card:
Replacing a card: Add a new card and set it as your default payment method first.
Canceling a plan: If you are leaving, you must completely cancel all active subscriptions (including your paid plan and AI Credits) before the system will allow you to delete your last remaining card.
🔑 Prerequisites
Role: You must be the current Billing Admin to access these settings.
Plan: This applies to all paid Fireflies tiers (Pro, Business, and Enterprise).
Setup Rule: You can save multiple cards to your account, but you must keep at least one designated as the default card to process invoices.
🚀 How to Remove a Saved Card
Follow these steps to navigate to your payment settings and remove your saved card.
Step 1: Access your Settings
From your Fireflies dashboard, navigate to the left-hand sidebar and click on Settings.
Step 2: Navigate to Billing
Inside the Settings menu, select the Billing tab. This is where you’ll see your current plan, usage, and payment history.
Step 3: Locate the Payment Section
Inside the Billing tab, scroll down until you see the PAYMENT block. Here, you will see a list of all your currently saved credit/debit cards.
💡 Pro Tip: The card labeled with the green Active badge is your current default payment method. To remove this card , first add a new card and set it as your default payment method first.
For step by step instructions please refer to How to change payment method in Fireflies guide.
Step 4: Remove Selected Card
If the card you want to remove is not active and already saved in your list, removing it takes just one click:
Locate the card you want to use in the list.
Hover your mouse cursor over the far-right side of that card's row (under the "ACTIONS" column).
Two hidden buttons will appear. Click the red Remove button to remove card.
For security reasons, you cannot edit the digits or expiration date of a card once it is saved. If a card expires or the details change, you must add the updated card and remove the old one.
🔍 Troubleshooting / FAQs
I don't see the 'Billing' tab. If you don't see this tab, you are not the current Billing Admin. Ask your team lead to find out who holds the billing permissions.
Why can't I click the "Remove" button? You cannot delete a card that is currently marked as Active. If you need to delete your default card, you must first add a new card and set that one as the default. Once the old card loses the green "Active" badge, the "Remove" button will appear on hover.
Can I receive invoices without adding a card? A valid payment method is required for all self-serve paid subscriptions to keep your workspace active.
Recap: You can safely store multiple payment methods in Fireflies, but the one marked with the green Active badge will always be the one charged.
➕ Additional Resources
📌 Need to transfer these permissions to someone else? → How to change your Billing Admin
📌 Have other invoice or subscription questions? → Fireflies Billing-related FAQs