Understanding Fireflies Billing: Terms, Plans & AI Credits
This guide outlines how billing works across your Fireflies account - covering plans and seats, AI credits and auto-upgrades, downgrades, and cancellations. Use it as a reference for understanding what you're billed for, when, and why.
1. Plans & Seats
Fireflies core subscription is billed per seat. A seat is created the moment a teammate is added to your workspace.
Every admin or member counts as one billable seat.
Removing a teammate decreases your seat count going forward; it doesn't refund anything for the current cycle.
Below are a list of our main plans. We may have other plans in the future.
Plan | Price |
|---|---|
$0 | |
$10/mo/user (billed annually) or $18/mo/user (billed monthly) | |
$19/mo/user (billed annually) or $29/mo/user (billed monthly) | |
$39/mo/user (billed annually) |
2. Upgrades & Downgrades
Upgrading your plan takes effect immediately; you're billed the prorated difference for the remainder of your current cycle.
Downgrading your plan
Takes effect on your next billing cycle - you keep your current tier's features until then.
Any unused, prorated balance from your higher tier is automatically converted into account credits, applied to your next invoice.
Enterprise can downgrade to Business or Pro; Business can downgrade to Pro only.
Only the Billing Admin can change plans.
Read more:
3. AI Credits & Auto-Upgrades
AI credits power Fireflies' advanced AI features: AI Skills, Personal Assistant, Voice Agents, Sales Assist, Slack Assistant, Autofill CRM, AskFred on Live Assist, Magic Soundbites. Features like summaries, transcription, and recap emails are never charged in credits.
📌 All AI features use dynamic pricing - you're charged per query, and the number of credits used depends on sources referenced, meetings analyzed, or the complexity of the query. Simpler requests use fewer credits; more complex ones use more.
Read more here: AI credits pricing and overview
How do you get AI credits
Every Fireflies account includes one-time credits on sign-up, based on your plan:
Plan | One-time credits |
|---|---|
20 | |
20 | |
30 | |
50 |
Your credits are shared across your whole team and don't increase as you add teammates.
If you upgrade your plan, your new plan's credits replace your old ones — they don't stack. For example, upgrading from Free to Business gives you 30 credits, not 50.
🎁 You can try a 7-day AI credits trial to access every AI feature before committing to a paid subscription.
If you run out of credits, you can purchase more as a paid add-on (available on paid plans only):
Credits/month | Price |
|---|---|
50 | $5 |
200 | $20 |
1,000 | $90 |
2,500 | $200 |
5,000 | $375 |
7,500 | $450 |
10,000 | $600 |
Credits auto-renew monthly unless paused. Unused purchased credits do not carry over to the next billing cycle.
If you're a Free user
When you run out of credits, you'll see a paywall and be prompted to upgrade to a paid AI credits plan. No charge occurs unless you affirmatively upgrade.
If you're on a paid plan
By starting an AI credits trial, claiming free credits, or enabling Auto-Upgrade, you’re agreeing to these billing terms – here’s exactly what that means depending on how you got there:
If you start an AI credits free trial: After 7 days, your trial converts to a paid AI credits subscription at $5/month (or whichever plan you selected at the start of the trial). We'll send a reminder before the conversion so you can cancel in Settings if you don't want to continue. Auto-Upgrade is off by default. If you enable Auto-Upgrade and your credits later run out, you'll be automatically upgraded to the next higher tier and may be eligible for further increases with continued usage. Any upgrade applies to future billing periods unless you downgrade or disable Auto-Upgrade in Settings.
If you exhaust your free AI credits: After your free credits run out or expire, you'll see a paywall to upgrade your AI credits plan. No charge occurs unless you affirmatively upgrade or have enabled Auto-Upgrade.
If you're an existing AI credits subscriber: When your credits run out, what happens depends on your Auto-Upgrade setting. If Auto-Upgrade is enabled, you'll be auto-upgraded to a higher tier based on your current plan, with further increases possible with continued usage. Any upgrade applies to future billing periods unless you downgrade or disable Auto-Upgrade in Settings. If Auto-Upgrade is not enabled, access to credit-consuming features will pause until the start of your next billing cycle or until you purchase additional credits.
Managing your credits
Your credits are pooled at the team level — everyone in your workspace draws from the same balance, regardless of seat count. Credits included with your plan don't expire; credits purchased through an AI credits subscription don't carry over if unused at the end of the cycle. AI credits are non-refundable.
You can enable, disable, edit, or cancel Auto-Upgrade and your AI credits subscription anytime from Settings → Billing, and monitor usage per team member from your account settings.
Read more: Manage Your Fireflies Account, Subscription, Billing, and Refunds.
4. Cancellations
Cancelling your Fireflies plan downgrades you to Free at the end of your current billing cycle. You keep paid features and access to your data until then.
Cancelling your AI Credits subscription is separate from your main plan and also takes effect at the end of the current cycle - you keep remaining credits until then and won't be charged again.
Cancelling your AI Credits subscription automatically disables Auto-Upgrade. If you only want to stop Auto-Upgrade but keep your current AI credits subscription, use the Auto-Upgrade toggle in Settings → Billing rather than cancelling.
You can cancel through the same method you used to enroll, or from Settings → Billing.
Read more: How to cancel your Fireflies Subscription
5. Refunds
Refund eligibility depends on when the charge occurred, how much of the product was used, and our refund policy. AI Credits specifically are non-refundable. If you believe a charge was made in error, contact Fireflies Support for review.
Read more: Understand Fireflies Refund Policy
6. Invoicing & Payment
Invoices are available under Settings → Billing → Billing History. Payments are processed via Stripe using a credit or debit card. You can update billing details, add/remove payment methods, and route invoices to a different email at any time.
Read more: Fireflies Billing FAQs: Charges, Invoices, Refunds, and Plan Changes
7. Changes and Notices
We may update these Billing Terms from time to time. Material changes to billing structure, new fee categories, or Auto-Upgrade mechanics require your affirmative consent before applying to your account. Price changes to existing subscriptions will be governed by the notice and cancellation rights described in the Terms of Service.