This guide is part of the comprehensive Manage Fireflies account subscriptions, billing and refunds guide. Here, we’ll walk you through the Fireflies refund policy.
To learn more refer to the full guide here.
Refund policy
1. Refunds for monthly and annual plan
You may be eligible for a complete refund or a Pro-rated refund based on the used monthly rate.
| #Billing cycle (Pro, Business) | Complete refund | Pro-rated refund |
| Monthly plans |
If usage <= 3 meetings and used Fireflies <7 days |
If usage >3 meetings or used Fireflies > 7 days |
| Annual |
If usage <= 20 meetings and used Fireflies <7 days |
Not applicable |
Note:
- Refunds apply only to Fireflies plans, not to AI Credits add-ons.
- A $3 Stripe processing fee will be deducted from the refund amount.
2. Refund processing time
- It will take 5-10 business days for the refunded amount to reflect on your source account.
3. Refund amount calculation
Let’s take a Business tier and see the refund amount for Annual and Monthly subscriptions.
Business Plan (Annual): $228/user/year
|
Complete refund (e.g: within 7 days) |
|
| Cost of Business plan (Annual) | $228 |
| Pro-rated usage fee | $0 |
| Stripe processing fee | $3 |
| Refunded Amount | $225 ($228-$0-$3) |
Note: Pro-rated refunds are not applicable on annual plans (Pro, Business, Enterprise).
Business Plan (Monthly): $29/user/mo
|
Complete refund (e.g: within 7 days) |
Pro-rated refund (e.g: after 10 days) |
|
| Cost of Business plan (Annual) | $29 | $29 |
| Pro-rated usage fee | $0 | $9.6 (($29/30)*10) |
| Stripe processing fee | $3 | $3 |
| Total Refunded Amount | $26 ($29-$0-$3) | $16.4 ($29-$9.6-$3) |
4. Saved card required for a refund?
- Yes, your card details must be stored on your Fireflies account.
5. Reason for policy?
- To prevent abuse of uploading many meetings and then requesting refunds.
6. How to initiate a refund?
- From the dashboard, click on the help and resources.
- Contact Support and request a refund.
If you’ve any other questions about using Fireflies, please contact us here.