This guide covers FAQs on rate limits.
Related: Learn about Transcription credits, storage limits, and rate limits
Rate limits
1. What are rate limits?
- The rate limit is the maximum number of minutes of audio or video content that can be transcribed in a month when uploading media files to Fireflies.
- It resets at the start of each new month.
2. Which plans have rate limits?
- Applies to the Pro, Business, and Enterprise tiers of Fireflies.
3. When do rate limits apply?
Here is a table showing when rate limits apply and when they don't.
| Rate limit applies ✅ | Rate limit doesn’t apply ❌ |
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3. What are the rate limits and overage rates?
- For individual users, the rate limit is 3,000 minutes/source/month.
- For teams, the rate limit is 3,000 minutes/seat/source/month.
- If your workplace has 6 users, your rate limit would be 3,000* 6 = 18,000 minutes/month.
- This 18,000 is also per source, i.e., you get 18,000 minutes for audio/video uploads, dialers, and APIs separately.
- There is an upper limit of 150,000 mins/source/month.
- When the rate limit is exceeded, an overage charge of $0.01/minute applies for the additional minutes transcribed.
4. How are the rate limits calculated, and when do they reset?
- The rate limits are calculated based on the duration of the uploaded audio or video file.
- These minutes reset at the beginning of each calendar month.
5. Can unused rate limits be rolled over to the next month?
- No, any unused transcription minutes from one month do not roll over to the next.
- The monthly limit resets at the beginning of each month.
6. Can you explain rate limits for teams with an example?
Here's an example to explain the rate limits:
Case 1: A 10-member team uses Fireflies
- Rate limit for the team = 30,000 mins/mo (3000 mins *10 users)
| Scenario 1: within limit | Scenario 2: Excess | |
| Team size | 10 | 10 |
| Rate limit /mo | 30,000 mins (3000*10) | 30,000 mins (3000*10) |
| Total minutes transcribed/month | 25,000 mins | 35,000 mins |
| Excess minutes transcribed | 0 mins | 5000 mins |
| Unused minutes |
5,000 mins (won’t be carried forward to the next month) |
0 mins |
| Overage charge | $0.00 (0* $0.01) |
$50 (5000* $0.01) (This charge will apply in the next billing cycle) |
Case 2: A 100-member team uses Fireflies
- In this case, rate limits won’t be calculated as 300,000 mins/mo (3000 mins *100 users) as the upper limit of 150,000 mins/mo will apply.
- When the team exceeds this limit, the overage charge of $0.01/min will apply.
| Scenario 1: within limit | Scenario 2: Excess | |
| Team size | 100 | 100 |
| Rate limit /mo | 150,000 mins | 150,000 mins |
| Total minutes transcribed/month | 125,000 mins | 200,000 mins |
| Excess minutes transcribed | 0 mins | 50,000 mins |
| Unused minutes |
25,000 mins (won’t be carried forward to the next month) |
0 mins |
| Overage charge | $0.00 (0* $0.01) |
$500 (50,000* $0.01) (This charge will apply in the next billing cycle) |
Read next: Learn about Transcription credits
We hope this guide explains Fireflies rate limits. If you have any other questions about using Fireflies, please contact us here.