Why Fred did not join your meeting: Troubleshooting guide

This guide covers scenarios on why Fred did not join your meetings.

 

Auto-join is disabled Auto-join changed after scheduling Denied entry  Invalid or no meeting URL Calendar not synced Onboarding incomplete Login required

 

Auto-join is disabled

If the auto-join feature is disabled, Fred will not automatically join any of your meetings. 

Auto-join is disabled if your setting is Only when I invite fred@fireflies.ai. This means Fred will not join and record any meeting automatically until you invite it as a participant in the meeting invite.

 

Solutions: 

Here are two ways to go about solving this scenario.

1. Enable Auto-join setting

• To enable auto-join, Go to the Fireflies web app and Click Auto join calendar settings.

 

Make sure the setting is at one of these options:

1. All meetings with web-conf link
2. Only meetings that I own
3. Only meetings with @domain participants
4. Only meetings with non-@domain participants

 

2. Keep auto join disabled 

If you want to keep the auto-join setting disabled, use any of the following options to record your meetings.

 

1. Add Fred to a live meeting

• Use Add to live Meeting to invite Fred to your meetings immediately.

 

2. Use Fireflies Chrome Extension

• Use the Fireflies Chrome Extension to record and transcribe unlimited Google Meet meetings without Fred joining the call.
• Every time you start a new Google Meet meeting, Fireflies Chrome Extension will automatically start recording the meeting.
• You will also see a real-time pane showing you a live transcript with speaker labels and bookmarking options.

 

Related: Explore the Real-time Pane on the Fireflies Chrome Extension

 

3. Set join rules

Set meeting join rules so Fred automatically joins only meetings with specific titles or domains even if the auto-join is disabled.

Meeting Titles: Fred joins meetings with specified keywords in the title, such as "project update" or "team sync."

Email Addresses or Domains: Fred joins meetings with participants from specified emails (e.g., manager@company.com) or domains (e.g., @client.com).

 

• Go to the Fireflies web app and click Settings.

 

• Find Meeting Rules under Meeting Compliance.

 

• Under the Join Rules text box, input your desired keywords for meeting titles and email addresses/domains.

 

Auto-join changed after scheduling

If you change the auto-join setting after a meeting is scheduled, Fred might miss the meeting due to reprocessing of the invite.

 

Solution: 

• Use Add to Live Meeting from the dashboard to invite Fred to your meetings immediately.

 

Fred denied entry

• Fred couldn't join because the host or participants did not admit Fred into the meeting. 

Solution:  

• Use Add to Live Meeting from the dashboard to invite Fred to your meeting again.

 

Notify participants: Inform your participants about Fred, your meeting assistant, so they recognize and admit the bot into the meeting.

Related: Do I need to disclose that I am recording meetings?

 

Invalid or no meeting URL 

• Fireflies will not join if the meeting invite lacks a valid URL or the provided URL is incorrect. 

Solution: 

• Verify if a correct meeting URL is included in the calendar invite.

 

• Check for any spelling errors in the meeting URL.

 

Calendar not synced

• Fred can’t join if the calendar used to schedule the meeting is not connected to your Fireflies account.

Solution: 

• To allow Fred to join, host meetings from the email ID connected to your Fireflies account. 

Note: Fireflies only integrates with Google and Microsoft Calendars.

 

Onboarding incomplete 

• Fred couldn't join because the onboarding process for your Fireflies account is not yet complete.

Solution: 

• Go to app.fireflies.ai/setup to finish the setup and onboarding process. Once complete, Fred will be able to join your meetings.

 

Login required

Fred couldn't join because the meeting required authentication or login, such as a Google login, to prevent anonymous guests.

 

Solution: 

To allow Fred to join, adjust the settings for your preferred platform:

 

1. Google 

• Click on the Host controls>Meeting access type.

 

• Select the Open checkbox to allow joining without authentication. 

 

2. Zoom

• Login to your Zoom account.
• From Settings, disable Only authenticated users can join meetings from the web client. 

 

 

3. MS Teams 

• Login to Microsoft Teams.
• From the Calendar>Click on the meeting and select Edit.

 

• Click on Meeting options.

 

• Select People who were invited or Everyone from the dropdown and Save.  

 

We hope this guide has helped you resolve why Fred did not join your meeting. If you have any other questions about using Fireflies, please contact us here.