What are Voice Agents, and how to set them up to automate your calls

If you find yourself having the same conversations again and again—screening candidates, qualifying leads, checking in with users, or gathering feedback—Voice Agents can help.

With Voice Agents, Fireflies can run calls on your behalf, so you don’t need to attend every conversation live. These calls feel natural and conversational, and everything is captured automatically so you can review outcomes later.

🤖 What are Voice Agents?

Voice Agents are AI-powered agents that run live, two-way voice calls for you.

When a Voice Agent runs a call:

• Fred is Fireflies’ built-in voice agent that runs these calls for you.

• The agent asks questions you’ve defined and responds in real time

• The conversation adapts based on what the participant says

After every call, Fireflies automatically saves the recording, transcript, summary, scorecards, and next steps, so you can review what happened without replaying the entire conversation.

🚀 How to create a Voice Agent

You can set up Voice Agents in two ways, depending on how quickly you want to get started and how much customization you need.

1. Start with a template

Templates are pre-built Voice Agents designed for common use cases, such as screening interviews or discovery calls.

• Come with ready-made questions and structure

• Fully editable before publishing

• Best if you want to get started quickly

  

2. Create a Voice Agent from scratch

Creating from scratch gives you full control over the conversation from the beginning.

• Define your own questions, instructions, and flow

• Customize every part of the experience

• Best for unique or advanced workflows

  

📄 What happens after a Voice Agent call

After each call, Fireflies automatically saves and organizes everything so you can take action quickly.

How to identify Voice Agent meetings?

Voice Agent calls are marked with a robot icon (🤖) next to the meeting name. This icon helps you quickly identify which meetings were run by a Voice Agent.

From here, you can:

• View the recording, transcript, and AI summary

• Use AskFred to get instant answers

• Run AI Skills to automate follow-ups and workflows

  

🛠 Manage your Voice Agents

Once a Voice Agent is live, you can manage it anytime from My Voice Agents.

From here, you can:

• Unpublish, or republish the agent

• Clone the agent for another use case

• Delete the agent when it’s no longer needed

  

🔐 Who can see Voice Agent meetings

Access to Voice Agent meetings is controlled by the settings chosen when the agent is created.

To check or update access:

• Go to Voice Agents → My Voice Agents

• Open the Voice Agent and click Settings

From here, you can:

• Control visibility — Allow or restrict whether workspace members can discover and edit the Voice Agent

• Choose who can view meetings — Limit access to the agent owner, teammates, call participants, or anyone with the meeting link

• Manage recap emails — Decide who receives post-call summaries

▶ Explore common Voice Agent use cases

Voice Agents support several repeatable workflows. Explore these guides to see how teams use them in practice:

• Screening interviews — Automate first-round candidate screens
  → How to Create a Screening Interview Voice Agent

• Sales discovery calls — Qualify prospects and capture buying signals
  → How to Create a Discovery Call Voice Agent

Once set up, Voice Agents can run these calls for you 24/7—so you can focus on decisions instead of joining every conversation.