Learn about the Fireflies Email Assistant: Organize Your Inbox and Draft Replies

Last updated: June 23, 2026

Fireflies Email Assistant is an AI-powered inbox tool that helps you manage email more efficiently. It automatically organizes emails, prepares draft replies, and suggests follow-ups—all while working directly inside your existing email inbox. No new tools or interfaces to learn.

How it works:

Email Assistant runs in the background to:

  • Categorize incoming emails with smart labels

  • Prepare draft responses when emails need replies

  • Suggest follow-ups for emails you've sent with no response

You review, edit, and send all drafts yourself. Nothing is ever sent automatically—you stay in full control.

Let's get started 🚀

🤔 When should I use Email Assistant?

Email Assistant is designed for users who want to:

  • Quickly identify which emails need responses and which can wait

  • Reduce time spent drafting similar or routine replies

  • Stay on top of follow-ups without manual tracking

  • Maintain inbox organization without additional effort

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Email Assistant works alongside your existing email use—you keep using your inbox as usual, with added organization and draft support.

🔑 Prerequisites

Before using Email Assistant, ensure you have:

  • A connected email account - Email Assistant must be connected to your inbox.

  • An active Fireflies account - Required to access Email Assistant features

🚀 What Email Assistant Does ?

After enable Email Assistant, it runs in the background and performs three core functions.

1⃣Organizes and labels emails in your inbox

Email Assistant automatically categorizes new emails with labels that indicate the type of action needed.

How it works:

  • Fireflies email assistnat applies labels to emails as they arrive

  • Labels appear in your inbox next to the subject line

  • Each label identifies the email's category and required action

You may see labels such as:

  • Needs Action — emails that require a reply or decision

  • Read Only — informational emails that don’t need a response

  • Conversations — ongoing discussions and replies

  • System Alerts — automated messages from tools or services

  • Schedule — calendar invites, updates, and reschedules

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Labels help you prioritize emails without opening them. Your existing inbox workflow remains unchanged.

2⃣ Generates draft replies for incoming emails

Email Assistant creates draft responses for emails that require replies, reducing the time you spend writing from scratch.

How it works:

  • The email assisatnt analyzes incoming email content and context

  • Drafts appear in your inbox when the system detects a response is needed

  • You stay full control: review, edit, and manually send each draft

  • Email assistnat never sends emails automatically

  • Drafts are optional — you can use them, change them, or delete them

Email Drafts consume AI credits based on the complexity of the draft created

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Customization options:

  • Email selection criteria - Choose which incoming emails trigger draft creation (important only, high-priority, likely needing reply, most conversations, or all emails)

You can modify these settings or disable Auto Draft completely at any time.

3⃣Creates follow-up drafts for sent emails

If you send an email and don’t get a response within the selected timeframe, Email Assistant creates a follow-up draft for you.

How it works:

  • Follow-up drafts are created for emails you’ve already sent when no reply is received

  • They act as a reminder draft, not an automatic message

  • When no reply is received within your chosen timeframe, a follow-up draft is generated

  • Follow-up drafts appear in the original email thread

  • You can review, edit, customize, and send the follow-up manually

  • Nothing is sent automatically — you stay in full control

You can specify the waiting period (1 day, 2 days, 3 days, 1 week, or custom timeframe) in settings.

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🔍 Draft Quality and Customization

Email Assistant generates drafts by analyzing email content, conversation history, and your configured writing style preferences.

A few things to keep in mind:

  • Drafts are created based on the email content and thread context

  • Drafts follow your writing style settings (tone, formality, greetings, sign-offs, and emoji usage)

  • Draft quality may vary depending on how much information is available in the email

  • You can edit, customize, rewrite, or delete any draft before sending

  • If something feels missing or off, a quick edit usually helps

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Email Assistant supports your workflow using both context and your preferences — and you always stay in control of the final message.

🧠 Knowledge Base

You can connect your Knowledge Base to help Email Assistant generate more accurate and context-aware draft replies.

  1. Click Add Knowledge Base

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  2. Select one or more knowledge sources (e.g., onboarding docs, sales content, internal FAQs). Click Add to apply them

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These sources are used to improve how draft replies are written, especially for product-specific or company-specific questions.

🧭 What Email Assistant can and can’t do

Email Assistant is designed to help you manage email more easily, while keeping you in control. Here’s what it does — and what it doesn’t.

✅ Email Assistant can:

  • Organize new incoming emails using labels to show intent

  • Prepare draft replies for emails that need responses

  • Prepare follow-up drafts for emails you’ve sent with no reply

  • Work directly inside your existing inbox

  • Let you review, edit, customize, and send drafts manually

❌ Email Assistant can’t:

  • Send emails automatically on your behalf

  • Replace or modify your existing inbox

  • Change or delete your existing emails

  • Override your settings without your control

  • Guess context that isn’t present in the email thread

  • Apply labels or drafts to emails received before connection

❓ Frequently Asked Questions

Q1. Why don’t I see any changes right after connecting?
Email Assistant only processes new emails received after connection. Existing emails won’t be labeled or drafted.

Q2. Does Email Assistant send emails automatically?
No. Drafts are never sent automatically. You always review, edit, and send emails yourself.

Q3. Where do draft replies and follow-ups appear?
Drafts appear inside your inbox, within the same email thread as the original message.

Q4. Will Email Assistant override my existing inbox rules?
No. Your existing inbox rules continue to apply. You can control whether Fireflies labels affect email prioritization through the "Use Fireflies labels to prioritize emails" setting.

Q5. Can I edit or delete drafts?
Yes. All drafts are optional. You can edit them, customize them, delete them, or ignore them completely.

Q6. What happens if I disconnect Email Assistant?
Email Assistant stops creating new drafts and applying labels. Your existing emails and drafts remain unchanged in your inbox. You can reconnect at any time.

Q7. How do I change my writing style?

Go to Fireflies Settings> Assisants > Edit > Knowledge & Instruction > Writing Style to update tone, formality, greetings, and sign-offs. Changes apply to future drafts only.

Still stuck? Contact support via this link for more help.

🔄 Summary

Email Assistant helps you manage your inbox more efficiently by:

  • Organizing new emails with clear, actionable labels

  • Preparing draft replies for emails you receive

  • Creating follow-up drafts for emails you send with no response

  • Adapting to your preferred writing style and tone

You maintain full control: Review, edit, and send all drafts manually. Nothing is ever sent automatically.

Ready to get started? Follow the setup instructions in Connect Email Assistant to Your Inbox.

📌Related Resources