Welcome! You're about to supercharge your sales workflow by connecting Zoho CRM to Fireflies. This integration automatically logs your meeting notes and conversation data under the correct lead, contact, or deal, keeping your CRM up-to-date effortlessly. Let's get you set up!
🔍 What Does the Integration Do?
The Fireflies-Zoho CRM integration is your key to seamless data logging. It automatically creates meeting notes and, optionally, events under the appropriate leads, contacts, or deals within your Zoho CRM. This ensures your team always has the full context of every customer interaction without manual effort.
🔑 Prerequisites
Before you connect, ensure you have:
A Zoho CRM account with administrator or appropriate integration permissions.
🔗 Connect Zoho CRM to Fireflies
Connecting your accounts is quick and easy. Just follow these steps:
Step 1: Navigate to Integrations
Log in to your Fireflies account and click on Integrations in the left-hand menu. Then, find the Zoho integration icon on the page and click it.
Step 2: Initiate the Connection
Click the Connect button to start the authorization process. You'll be redirected to the Zoho login page.
Step 3: Grant Permissions
Select the checkbox that confirms you allow Fireflies.ai to access the data from your Zoho account, and then click Accept. You'll be redirected back to the Fireflies Integration page to finish your set up.
⚙ Set Up Your Configuration
You can customize how Fireflies logs your meeting notes in Zoho CRM. You'll can always find these settings under the Zoho integration page in Fireflies by clicking + Edit.
Step 1: Configure Lead Creation
If your settings allow the creation of new participants, toggle on this option to create them as Leads instead of Contacts.
If you enable this, Fireflies automatically creates a new Lead in your CRM for every meeting participant if they don't already exist.
Step 2: Set Logging Prerequisites
Do not create new contacts or lead, only log meeting data to available contacts or leads. If you enable this, Fireflies will only log meeting data if a matching contact or lead is found in Zoho.
Step 3: Choose Data Logging Type
Turn on/off Only log as a note
By default, Fireflies logs meetings as both an event and a note. If you enable this, it’ll only log the meeting as a note.
Step 4: Enable Deal Logging
Turn on/off Log meeting notes under deals
Enable this to log meeting notes under deals from your selected pipeline.
Note: You’ll need to reconnect on first use.
Step 5: Select Specific Deal Stages Select the specific deal stages from your chosen pipeline where you want to log meeting notes.
Note: You’ll need to reconnect on first use.
Step 6: Save Your Settings Select Save to confirm all your settings.
🧩 Additional Options
You've successfully connected Zoho CRM and Fireflies! Before you move on, we have a few extra tools to help you verify your setup and manage your data. Just click the ellipsis (:) next to the Zoho CRM integration to access these options, like testing your connection or logging notes from old meetings.
Test Your Integration You have two great ways to confirm your setup is working perfectly:
Method 1: Sample Data
Click Insert Sample Data. You'll see a test contact named Fireflies.ai created within your Zoho Contacts.
Method 2: Test Push Flow
Click Test Push Flow. You’ll see a "test successful" message if the connection is a success, and test data will appear under your Zoho Contacts.
Resync Past Meetings Need to log old meeting data? Click Resync past meetings to push notes from previous recorded meetings into Zoho.
📤 What Happens After the Meeting Ends?
Fireflies will automatically log your meeting notes under the appropriate lead, contact, or deal.
Note: Meetings that only contain internal participants (like team-only calls) or those recorded via the Fireflies Chrome extension or Add to Live feature will be logged under the fred@fireflies.ai contact to ensure data is captured without being tied to an external lead/contact.
❌ Disconnect Integration
If you no longer need Fireflies connected to Zoho CRM — for example, when cleaning up old integrations or moving to a new database — you can disconnect it with a single click.
Once disconnected, Fireflies will stop sending data to Zoho CRM. You can always reconnect later if needed.
🛠 Troubleshooting
If your notes aren't logging:
Check the Meeting Status to make sure your call was processed.
Check the Zoho integration status on Fireflies to ensure it's Active.
Verify the email address of the meeting participant matches an existing lead/contact in Zoho, especially if you have 'Only log meeting data if contact/lead already exists in CRM' enabled.
If you're using the deal logging feature, ensure you've reconnected your account after enabling the option.
❓ Frequently Asked Questions (FAQ)
Q1: Can I choose to log only notes and not events? Yes, simply enable the Only log as a note option in your configuration settings.
Q2: Where do internal meetings get logged? They are logged under a default contact, fred@fireflies.ai, as they aren't associated with an external lead or customer.
🔄 Recap
You’ve successfully connected Fireflies and Zoho CRM! This powerful integration lets you:
Automatically log meeting notes and transcripts.
Keep your contact and deal records updated with rich conversational data.
Save countless hours of manual data entry.
📚 Related Guides
📌 Log meeting notes under Zoho contacts - We'll show you how easy it is to save your Fireflies meeting notes directly under the right Zoho contacts.
📌 Log meeting notes under Zoho leads - Learn the simple steps to automatically log your meeting summaries right into your Zoho leads.
📌 Log meeting notes under Zoho deals - Keep your pipeline updated! See how you can link meeting transcripts and notes straight to your Zoho deals.