How to integrate Aircall with Fireflies

In this article, we will explain the steps to integrate Aircall with Fireflies.

What is Fireflies-Aircall integration?

The Fireflies-Aircall integration transcribes Aircall calls and automatically stores the transcript and summaries under the appropriate contact.

How to integrate Fireflies with Aircall?

• Log in to Fireflies and click Integrations. 

• Search for Aircall and click it. 

• Click Connect.

• Sign in to your Aircall Account.

• Authorize Fireflies to access your account, select one or multiple phone numbers you want Fireflies to record and transcribe, and click Confirm.

• That’s it. You’ll be redirected to the Fireflies Integration page, where you'll notice a green tick on the Aircall icon and an Active badge.

Once the Aircall integration has been set up, Fireflies will transcribe calls and voicemails left on your selected Aircall number. You can disable this setting if you don't want voicemails to be transcribed. Click Save Settings.

Related article: How to set up Fireflies to track custom topics during your calls

Things to remember

• Only admins of your Aircall account can set this integration up.
• The call will only be processed if you are making the call from the Aircall dialer and have a Fireflies account.
• Always click Start rec when receiving or starting a call from Aircall.

Related article: How to set Fireflies to never miss your meetings (auto-join settings)

Hope this article helped you to integrate Aircall with Fireflies. If you have any other questions about using Fireflies, please contact us here.