Troubleshooting login issues

Read this guide for common troubleshooting steps when you are unable to log into Fireflies. 

If you are unable to log into your Fireflies account, it could be because of:\

1. Attempting login with different Email

• You are trying to access Fireflies with a different email address than the one originally used to create your account. 

• To resolve this issue, ensure that you log in with the same account that was used to set up your Fireflies account.

2. Multiple accounts or Account domain change

• If you have multiple accounts or recently changed your account's primary domain, this could be the source of the problem.

• If you want to sign up for Fireflies using a new email address and want to transfer information from your previous account, follow these steps:

• Create a new account and reach out to the Fireflies.ai team with a request to transfer your data from the old account to the new one. 

Note: 

• This process is available for paid plan users. If you are on the free plan, you may need to transfer any necessary information to your new account manually.

Related: How to export your Fireflies account data

3. Browser Issues: Troubleshooting Steps

Why browser cache matters?

The browser cache stores temporary files to speed up website loading. However, outdated or corrupted cache files can interfere with the login process, causing issues like incorrect credentials being stored or website elements failing to load properly.

Steps to resolve browser issues

1. Clear browser cache and cookies
   • Open your browser settings.
   • Navigate to the privacy or history section and select the option to clear browsing data.
   • Ensure you check the boxes for clearing cache and cookies.
   • Reload the Fireflies login page and try signing in again.
2. Disable browser extensions
   • Extensions like ad blockers, password managers, or privacy tools may interfere with the login process.
   • Disable all browser extensions temporarily:
     • In most browsers, go to Settings → Extensions/Add-ons.
     • Toggle off all extensions.
   • Retry logging into Fireflies.
3. Use an incognito/private window
   • Open a private or incognito window (e.g., Ctrl+Shift+N for Windows or Cmd+Shift+N for Mac).
   • Visit the Fireflies login page and attempt to log in.
   • This mode disables cache and extensions by default, helping isolate the issue.
4. Update your browser
   • Ensure your browser is updated to the latest version to avoid compatibility issues with Fireflies.

If you're certain that you're using the correct account and still encountering this error, there may be a more complex issue that requires direct assistance from the Fireflies support team. Please contact us here.