Read this guide for common troubleshooting steps when you are unable to log into Fireflies.
If you are unable to log into your Fireflies account, it could be because:
1. Attempting login with different email
- You are trying to access Fireflies with a different email address than the one originally used to create your account.
- To resolve this issue, ensure that you log in with the same account that was used to set up your Fireflies account.
2. Account domain change
- If you have multiple accounts or recently changed your account's primary domain, this could be the source of the problem.
- If you want to sign up for Fireflies using a new email address and want to transfer information from your previous account, follow these steps:
- Create a new account and reach out to the Fireflies.ai team with a request to transfer your data from the old account to the new one.
Note:
- This process is available for paid plan users. If you are on the free plan, you may need to transfer any necessary information to your new account manually.
3. Cached login credentials
When logging into Fireflies from your browser, your credentials are often cached to provide a smoother experience. However, this can cause conflicts if you try to log in with a different email address, leading to login issues.
- Use a different browser or incognito mode to prevent credential caching.
- Clear browser cache and cookies. In most browsers, you can find the Clear Cache and Cookies option in the settings under "Privacy" or "History."
If you're certain that you're using the correct account and still encountering this error, there may be a more complex issue that requires direct assistance from the Fireflies support team. Please contact us here.