Troubleshooting your login and account access

Having trouble logging in to your Fireflies account? Here’s a quick guide to help you troubleshoot common login issues and get back to your meetings.

Log in with Google or Microsoft

Fireflies supports Single Sign-On (SSO) with Google and Microsoft accounts. To log in, you’ll need to use one of these services.

Steps to log in with SSO:

1. Open the Fireflies login page

2. Click on Continue with Google or Continue with Microsoft depending on the account you want to use

3. Follow the prompts to log in with your Google or Microsoft credentials

🚪Want a refresher on the basics of logging in? Check out SSO using Google or Microsoft account or How to log in to your Fireflies account

Why am I being redirected to my organization's SSO login after signing in with Google or Microsoft?

If SSO is enforced for your domain, users will be automatically redirected to your organization’s SSO login after completing Google or Microsoft authentication.

This happens because once OAuth authentication succeeds, Fireflies checks whether your domain has an enforced SSO configuration. If it does, the system redirects you to complete authentication through your organization’s identity provider.

How can I avoid automatic SSO redirects?

If you do not want to be redirected automatically, use your organization’s unique SSO login link instead of signing in through Google or Microsoft.

Troubleshoot your browser

Sometimes login issues can be caused by your browser settings, extensions, or cache. Here are some troubleshooting steps you can follow:

1. Clear your cache and cookies

   Cached data and cookies can cause login problems. Clearing them often resolves the issue. Here’s how to clear your browser’s cache and cookies:

   • For Chrome: Go to Settings > Privacy and security > Clear browsing data. Choose All time and check the boxes for Cookies and Cache

   • For Firefox: Go to Preferences > Privacy & Security > Cookies and Site Data > Clear Data

   • For Safari: Go to Preferences > Privacy > Manage Website Data > Remove All

2. Use incognito or private browsing mode

   Sometimes, browser extensions can interfere with logging in. Open an incognito or private browsing window and try logging in again

   Shortcut – Ctrl+Shift+N for Windows or Cmd+Shift+N for Mac

3. Disable extensions

   Some browser extensions can block login processes. Try disabling all extensions temporarily to see if this resolves the issue

4. Try a different browser

   If none of the above work, try using a different browser to see if the issue persists. Chrome, Firefox, and Safari are all supported

Check your login credentials

Make sure you’re using the correct login credentials for your Google or Microsoft account. If you’re logged into multiple accounts, Fireflies may use the wrong one.

• If you’re logged into multiple Google or Microsoft accounts, ensure you’re selecting the correct account for Fireflies

• Log out of all accounts and try logging in again using your desired credentials

Account-related issues

If the above steps don’t resolve the issue, it could be an account-related problem. In this case, it’s best to contact our support team for further assistance.

• You may have hit your account’s login limit

• There might be an issue with the SSO setup on your account

Please reach out to our team if you continue to have trouble logging in. We’ll be happy to assist you.

Making sense of it all

• Clear your cache and cookies to solve many login issues

• Try using incognito mode to avoid conflicts caused by extensions

• Make sure you’re logged into the correct SSO account

• If the issue persists, feel free to contact support for further assistance