This article explains what unused time means in Fireflies and how you will be billed for it.
What is unused time?
- When you subscribe to Fireflies, you pay for the entire billing period upfront (monthly or annual).
- If you add or remove team members during an ongoing billing cycle, the unused days of the billing period for those members are considered unused time.
- You will only be billed for the remaining days in your billing cycle.
Related: How do I invite teammates to Fireflies?
- To find the unused time, log into your Fireflies account and navigate to Settings>Billing.
On the Billings page, scroll down to Billing history.
Note: Any team members added to your workspace will automatically be placed on the same pricing plan as you.
How are you charged for the unused time?
Fireflies applies only prorated charges, ensuring you only pay for the actual usage period. This means if you adjust your team during a billing cycle:
Adding a member:
- You are charged only for the remaining days in the billing period.
For example, if you add a new team member halfway through your monthly billing cycle, approximately 15 days of "unused time" are left in that cycle.
Instead of charging the full subscription price for the newly added member, we only charge for the 15 days remaining in your current billing cycle. This approach ensures that you don't pay twice for the same period.
Removing a member:
- Likewise, if you remove a team member within 7 days, you'll receive credits for their unused time, which will be applied to your next billing cycle.
Note: Credits are issued only if the seat is removed within 7 days of its creation. This policy helps prevent abuse, such as adding and removing members frequently to maximize usage unfairly.
How is unused time billed?
Example: Billing for adding a new member
- You subscribe to the annual Business tier plan from January 1st to December 31st for $228.
- On March 1st, you add one new member to your workspace.
- We calculate the days from March 1st to December 31st (305 days) and charge $190.52 instead of $228.
- When your subscription renews on January 1st of the next year, you'll be billed for two seats and renewed at $228 for each seat/year.
Example: Unused time when removing a member
- Continuing from the above example, if you remove the new member on March 6th (within 7 days), we credit your Fireflies account for the unused time.
- You can use this credit to renew your subscription, add another team member, or purchase AI credits.
If you’ve any further questions on unused time billing, feel free to ask your questions here.