By signing up for a Fireflies account, each user agrees to our terms of service and to the proper usage of the Fireflies platform in their respective region of use. The dashboard also includes a link to platform rules that they need to follow in a frequently accessed area of the app.
1. How does Fireflies capture meetings?
- Fireflies has a few ways to capture live meetings. The most prominent way is through the Fireflies AI Notetaker Bot joining meetings as a participant.
- This way, Fireflies is clearly visible on the call allowing participants to inquire about what it is or ask the user to remove it from the meeting if they feel uncomfortable.
- When you first log in, the first screen you see asks you to review which type of meetings you want Fireflies to join as a participant and who you want the recaps to be shared with. It is very explicit so that you have control over how you want to utilize Fireflies.
- These settings are also prominent on the home screen of the dashboard on app.fireflies.ai at the top right so that you always know what your join and share settings are.
- The Join and Share settings will also be the first 3 options you see in the settings page of your profile
2. Do I need to disclose that I am recording meetings?
- The onus is on the user to inform participants that the call is being recorded for note-taking and transcription purposes.
- This is also stated in the terms of service as well as on the platform rules page. It's one of the first things you be notified of when you sign up for Fireflies.
- Certain states/countries have different call recording laws, which we highly recommend users to look at and do their own research on.
3. Can Fireflies help users notify people in advance that Fireflies will record the call?
- We have a compliance notification feature that is accessible to all users from the settings page.
- If a user enables this feature, it will send out an email to all meeting participants before the meeting, informing them that the meeting will be recorded for notetaking purposes.
- This email also provides participants with a link that will let them opt out of having Fireflies attend the call.
- If at least one participant opts out, then Fireflies will not join and capture the meeting.
4. Allowing Fireflies into a meeting
- For many of the video-conferencing platforms (like Zoom & Google Meet) there will be an option for the host to let participants in from the lobby.
- In such cases, the only way Fireflies AI Notetaker bot can join the meeting is if someone explicitly lets it into the meeting.
5. Can the Fireflies bot be removed from a meeting that it joined?
- Yes! The Fireflies bot can be removed from a meeting just like any other participant. The host of the meeting will be able to do this.
- This can be done for any of the web conferences we support. Learn more Once removed, it will stop capturing the remaining meeting.
- If Fireflies is removed very early into the meeting, within the first 3 mins, then it will not save any of the meetings.
- Fireflies only record meetings where it stays for at least 3 minutes. Kicking the Notetaker bot out before that will ensure that all of the meetings are not recorded.
- As a Fireflies user, you can also remove the bot that joined on your behalf from the meeting from within the dashboard. You can hit the "Stop Capture" button to remove the bot from a live meeting. Doing so will also wipe off the entire meeting data that has been captured.
6. Can a non-fireflies meeting participant request for a meeting to be deleted?
- If a participant/non-fireflies user wants a meeting captured by Fireflies to be deleted, the first thing you should do is to reach out to the user on whose behalf Fireflies captured the meeting to delete it.
- Fireflies provides the option for the user to delete it from their dashboard. Once deleted, the meeting is completely wiped from our system.
- In case that user is non-responsive to the request, non-fireflies users who were participants in the meeting can send in a deletion request to email@example.com.
- You should email us from the email ID you were a participant on the meeting invite for so that we can validate that it is the right person.
- On the email provide us the Fireflies meeting ID as well as your name, email ID, and the person who Fireflies joined on behalf of that you reached out to.
- The meeting ID can be found on the Fireflies meeting recap link. For example for this meeting recap: https://app.fireflies.ai/view/Fireside-Chat-Rowan-Nick::HKuj6fxYcD
- The meeting ID would be: HKuj6fxYcD
- If for whatever reason you didn't get the meeting recap or know the ID then please provide the title of the meeting, date, time, the email of the person Fireflies joined on behalf of. Any information that will help our support team will be most valuable here.
- Rules around recording can vary by state and country, and we want all of our users to be educated about using Fireflies.
- Fireflies provides the tools for users to record, transcribe, analyze their meetings, and be more productive.
- However, it is the user's responsibility to make sure that other people in the meeting are informed. Security, privacy, and compliance are of utmost importance for Team Fireflies.
- That is why we take a transparent approach and multiple steps to empower users to make the right choices.
- In the event, the users don't comply, we offer the ability for participants to have the specific meeting recordings & transcripts to be wiped.
At the end of the day. Fireflies is a piece of software technology. How it is used will ultimately depend on the intent of the users.
The best thing to do as a participant is to have a conversation with the user and ask why they plan to use Fireflies to capture a particular meeting and if they would be able to remove it from the meeting or delete the recording entirely.
Related article: How do we keep your information safe?
If you still have any questions on using Fireflies, feel free to ask your questions here.