In this article, we’ll explain Fireflies Conversation Intelligence in detail. Here is what we will cover:
What is Conversation Intelligence?
Fireflies is an AI note-taker that offers conversation intelligence to analyze your voice conversations and unlock coaching opportunities for your sales and client-facing teams. It helps you uncover customer insights faster and automate the tedious reviews and shadowing sessions.
If you are the team admin, you will see all the metrics combined for all your teammate's meetings.
Conversation Intelligence metrics definitions
| Metrics | What does it mean? |
| Total number of conversations | The number of meetings you or your team had within the date range |
| Total time spent in conversations | Time spent in meetings by you or your teammates |
| Total number of questions asked | Total count of all the questions asked from the meetings |
| Total number of filler words | Count of filler words used in your meetings. Filler words can be 'Ums' & 'Ahs' or double words used |
| Total number of monologues | This is the count of all monologues in your meetings. Any speaker talking for 90 seconds or more uninterrupted in a meeting would be counted as a monologue. |
| Longest monologues | Time duration of uninterrupted speech by a single speaker in your meetings. |
| Talk to listen ratio | The ratio of the time you talked vs. listened during your meetings |
|
Silence duration
|
Within your meetings, duration when no one spoke and there was dead silence |
| Sentiments | Show positive, negative, and neutral sentiments within your meetings |
Advanced and aggregated insights are available only in paid plans. Free users can only see limited insights from individual meetings.
How to access Conversation Intelligence?
Log in to your Fireflies account and navigate to Analytics, or directly open the page https://app.fireflies.ai/analytics.
If you are the team admin, you’ll be able to see the analytics of your entire team.
Related article: Learn about the Fireflies Team feature
If you are an individual or non-admin, you’ll only be able to see your analytics.
You can also find some speaker analytics for individual meetings.
Speaker analytics (for individual meetings):
Each meeting has analytics, which can be found in the Smart Search pane. These include:
- Speaker analytics: This gives you a distribution of how much each speaker spoke and the number of words spoken per minute.
- Sentiments: What percentage of the meeting is positive, negative, or neutral.
- Topic Trackers: Specific topics mentioned during the meeting. Here’s how to Set Up Your Topic Trackers.
These insights are available in the free tier but you cannot use them as filters to quickly retrieve information. For that, you must be on one of the paid tiers.
Conversation analytics (aggregated)
Aggregated conversation insights include meeting insights from all your historical meetings attended by Fireflies. It is only available on business and enterprise plans. There are two tabs:
- Analytics
- Topic Insights
Analytics
Find the important metrics aggregated for all the meetings for yourself and your team for a given date range.
Under analytics tab, you'll find:
1. Date Range
Select the date range you would like to see the insights for from the right top corner. You can select from: Last 30 days, Last 7 days, Today, or Custom date range. Once a date range is selected all the metrics would be filtered based on the date selected.
2. Filters
Analyze your conversation data by applying filters based on meeting title, organizer, participant, duration, and type (internal or external). Save commonly used filters as Views for quick access and scalability.
Related article: How to use Filters
User Type (Individual/Team)
Depending on your user type, you will see different versions of the analytics dashboard.
Individual users
If you are an individual user who is not on any team or you are not the team admin, you will see all the aggregated metrics just for your own meetings. You will find these summary cards with different metrics for your meetings.
Team admin
If you are a team admin of a team workspace, you would see a different version of the analytics dashboard.
You would see summary cards with data from all the meetings of all your teammates combined. Team admins can also check different metrics for each individual teammate and measure how they are participating and performing.
Topics Insights tab
Find important topics and keywords from your meetings in one place. Based on the topics you have created on the Topics page, you can find key trending topics for all meetings aggregated here.
Related article: How to Set Up Your Topic Trackers
Select the date range from the top right corner and find the topics, keywords within them, the number of meetings they were used, and the frequency of usage.
Team admins can also filter their topics based on meetings of a specific teammate by selecting from the drop-down menu at the top.
Note:
|
Related article: How to invite Fireflies to meetings
If you have any other questions about using Fireflies, please contact us here.