Conversation intelligence in Fireflies – Fireflies.ai

In this article, let us explore the Fireflies conversation intelligence in detail. Here is what we will cover:

What is Conversation Intelligence?

Fireflies help you record, transcribe & search all of your voice conversations from different web conferencing platforms in one place.
With conversation intelligence, you can find deeper insights buried within your meetings. You would get a suite of features like conversation analytics, speaker analytics, and team insights within your Fireflies dashboard.

All the conversation intelligence features are available only for Paid plan users. Here is the list of everything you would get:

Available for both Pro & Business plan users. You would find it on every meeting transcript in the left pane under Smart Search > Speakers. It gives you a distribution of how much each speaker spoke within that meeting.

You can also see the speaker analytics distribution on the Free plan but in paid plans, you can additionally click on any speaker to filter out the transcript based on when they spoke during the meeting.

You can reach it from the left nav on your dashboard by clicking on 'Analytics' or you can directly open the page https://app.fireflies.ai/analytics

It is only available on the business plan. We have 2 tabs on the dashboard:

Analytics: Find the important metrics aggregated for all the meetings for yourself and your team for a given date range.

Topics insights: Find important topics & keywords from your meetings in one place.

Select the date range you would like to see the insights for from the right top corner. You can select from: The Last 30 days, the Last 7 days, Today, or a Custom date range.

Once a date range is selected all the metrics would be loaded based on the date selected.

Analyze your conversation data by applying filters based on meeting title, organizer, participant, duration, and type (internal or external). Save commonly used filters as Views for quick access and scalability.

Depending on what type of user you are, you will see different versions of the analytics dashboard.

If you are an individual user who is not in any team or you are not the team admin you would see all the aggregated metrics just for your own meetings. You would find these summary cards with different metrics for your own meetings.

If you are a team admin of a team workspace then you would see a different version of the analytics dashboard. You would see summary cards with data from all the meetings of all your teammates combined. Team admin can also check different metrics for each individual teammate from their team and measure how they are participating & performing.

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If you are the team admin, you would see all the metrics combined for all your teammate's meetings.
If you are an individual or non-admin, the metrics would show data from your own meetings.

Metrics	What does it mean?
Total number of conversations	The number of meetings you or your team had within the date range
Total time spent in conversations	Time spent in meetings by you or your teammates
Total number of questions asked	Total count of all the questions asked from the meetings
Total number of filler words	Count of filler words used within your meetings. Filler words can be 'Ums' & 'Ahs' or double words used
Total number of monologues	Any speaker talking for 90 secs or more uninterrupted in a meeting would be counted as a monologue. This is the count of all monologues in your meetings.
Longest monologues	Time duration of the longest monologue within your meetings
Talk to listen ratio	Ratio of the time you talked Vs listened during your meetings
Silence duration	Within your meetings, duration when no-one spoke and there was dead silence
Sentiments	Show positive, negative & neutral sentiments within your meetings

Track your topics & keywords used within your meetings in one place. Based on the topics you have created on the Topics page, you can find key trending topics for all meetings aggregated here.
Select the date range from the top right corner and find the topics, keywords within them, the number of meetings they were used, and the frequency of usage.
Team admin can also filter their topics based on meetings of a specific teammate by selecting from the drop-down on top.

Note:

We only support & populate data for all conversational metrics automatically for limited web conference platforms like Google meet, Goto Meet, Blue jeans, Webex & Skype. We are working on supporting other platforms as well.
You can manually add speaker labels within your meetings and get conversational metrics populated for your meetings for unsupported platforms.
The total number of conversations & Total time spent in conversations are not dependent on speaker labels and would be populated automatically for all platforms.