Here's what to do if your audio file is under processing after several hours.
Step 1: Check the file
Please make sure that the file is:
- 100MB or less (for free plan users), 1.5GB or less (for pro/Business plan)
- Has less than 75 min of audio
- The file type is MP3 or . WAV
Step 2: Re-upload the file again
- Go to the upload tab and reupload your file again
Step 3: Use a laptop/desktop
- If you are using your phone to upload files, try re-uploading the files on your laptop/desktop
What to do next?
- If there are still issues, please contact email@example.com