In this article, we will cover the steps on how to delete or downgrade your Fireflies account.
How to Stop Fireflies From Joining Your Meetings
- If you want to stop Fireflies from joining all your meetings, instead of deleting your account you can simply configure your meeting auto-join settings.
Related Article: How to configure the Fireflies auto-join settings
How to Downgrade from Paid Subscription
To downgrade or cancel your Fireflies subscription, follow the steps outlined below:
- Sign in to Fireflies and navigate to Settings
- Scroll down to the bottom of the page and click the Downgrade Account under the Account Settings section. This action will downgrade your paid subscription.
- You can fill out the reason for downgrading the account and click on the Yes, Downgrade Team button to downgrade your account
How to delete your Fireflies account
- To delete your Fireflies account, navigate to Settings
- Scroll down to the bottom of the page and click Delete your account under the Account Settings section. This action will delete your account permanently.
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Answer the questions on the form and click Delete Account to proceed.
How to remove your card details from Fireflies
- After you cancel your account, you can also remove your card details by going to the Billing section within the settings page. You'll find your card details here.
- You can click on the Remove button to remove the card from the Dashboard
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Note: Account cancellation is permanent after 30 days and cannot be retrieved or reactivated. Any audio files, transcripts, or notes will be lost. |
Refund Process FAQ's:
1. How does the refund process work for monthly plans in Fireflies?
- If you are on the monthly plan and have used Fireflies in less than or equal to 3 meetings in under 7 days, you are entitled to a complete refund.
- You get a pro-rated or partial refund if:
- You cross 7 days
- Your usage exceeds 3 meetings
2. How does the refund work for annual plans?
- If you are on the annual plan you are entitled to a complete refund if you've used Fireflies in under 7 days or if less than or equal to 20 meetings were processed.
- You get a pro-rated or partial refund if
- You exceed 20 meetings within the first 7 days
- You cross 7 days
3. How many days does it take to get the refund back?
- It will take 5-10 business days for the refunded amount to reflect on your source account