Fireflies Account Management Settings – Fireflies.ai

In this article, we will cover the steps on how to delete or downgrade your Fireflies account.

How to Stop Fireflies from joining your meetings
How to downgrade from a paid subscription
How to delete your Fireflies account
How to remove your card details from Fireflies
Refund Process FAQ's

How to Stop Fireflies From Joining Your Meetings

If you want to stop Fireflies from joining all your meetings, instead of deleting your account you can simply configure your meeting auto-join settings.

How to Downgrade from Paid Subscription

To downgrade or cancel your Fireflies subscription, follow the steps outlined below:

Scroll down to the bottom of the page and click the Downgrade Account under the Account Settings section. This action will downgrade your paid subscription.

You can fill out the reason for downgrading the account and click on the Yes, Downgrade Team button to downgrade your account

How to delete your Fireflies account

To delete your Fireflies account, navigate to Settings

Scroll down to the bottom of the page and click Delete your account under the Account Settings section. This action will delete your account permanently.

Answer the questions on the form and click Delete Account to proceed.

How to remove your card details from Fireflies

After you cancel your account, you can also remove your card details by going to the Billing section within the settings page. You'll find your card details here.

You can click on the Remove button to remove the card from the Dashboard

Note: Account cancellation is permanent after 30 days and cannot be retrieved or reactivated. Any audio files, transcripts, or notes will be lost.

Refund Process FAQ's:

1. How does the refund process work for monthly plans in Fireflies?

If you are on the monthly plan and have used Fireflies in less than 3 meetings in under 7 days, you are entitled to a complete refund.
You get a pro-rated or partial refund if:
- You cross 7 days
- Your usage exceeds 3 meetings

2. How does the refund work for annual plans?

If you are on the annual plan you are entitled to a complete refund if you've used Fireflies in under 7 days or if more than 20 meetings were processed.
You get a pro-rated or partial refund if:

- You exceed 20 meetings within the first 7 days
- You cross 7 days

3. How many days does it take to get the refund back?