Note: Refer to this latest article to know about your Fireflies account, subscriptions and refunds.
In this article you will find:
How to Adjust your Subscription settings
To adjust your subscription settings:
- Please log into app.fireflies.ai/settings
- Scroll down in the settings section
- Here you will see a downgrade or delete account option
- If you are a paid user you can use the downgrade option to keep your account active and get moved to the free tier. You will still be able to view your past meetings and transcripts inside Fireflies.
- If you delete your account, account cancellation is permanent after 30 days and it cannot be retrieved or reactivated. Any audio files, transcripts, or notes will be lost.
Refund Process:
- If you are on the monthly plan and have used Fireflies in less than or equal to 3 meetings in under 7 days, you are entitled to a complete refund. All other refunds are prorated by the month.
- The annual plan does not come with any refunds after the 7-day mark or if more than 20 meetings were processed.
Why is this policy enforced:
- In order to avoid system abuse by users who upload a high number of meetings and then request refunds, this is a system-level safeguard we put in place.
If you still have any questions regarding your Fireflies Subscriptions, feel free to ask your questions here.