We highly encourage you to try the troubleshooting steps listed below if you encounter issues with the site.
Problem viewing a particular page
- Check internet speed. Slow loading times are a possible reason why you can't view a particular page
- Refresh page.
- Log out and log back in.
- View the page in incognito or use a different browser.
Issues with uploading files
- Make sure that the file you are uploading is not more than 100MB (if you're in the free plan)
- If you're in the paid plan (pro or Business) make sure that the file you upload is not more than 1.5 GB
- File should be an X-M4A, MP3, MP4 or .WAV file
Related article: How to upload an audio or video file on Fireflies
Issues with downloading files
If you are having trouble downloading your meetings, check your browser's pop-up blocker settings and make sure downloads are enabled for Fireflies.ai.
Related article: How to download your meeting files and transcript
These were the basic troubleshooting steps you can try on Fireflies. If you still face any issues while using Fireflies, feel free to drop an email to support@fireflies.ai