Here are some common troubleshooting steps you can follow when facing issues related to transcription language.
Related: Learn about Fireflies supported languages.
Retranscribe a meeting to a different language
- Fireflies transcribes meetings in the language you specify in the meeting language settings.
Related: How to change the language for a specific meeting
- However, currently, re-transcribing a meeting in a different language is not available directly through Fireflies. (This feature is coming soon!)
- In the meantime, if you need a meeting re-transcribed, please reach out to our support team with the following information:
- Meeting ID: You can find the Meeting ID in the meeting recap link. For example, in the recap link: https://app.fireflies.ai/view/Mock-call::WymMQoHhbV47FVeL, the Meeting ID is WymMQoHhbV47FVeL.
- Target Language: Specify the language into which you want the meeting transcribed.
- Once we receive these details, we'll handle the re-transcription for you.
- Alternatively, you can download the recording, re-upload it to Fireflies, choose the desired language, and re-transcribe it.
Related: How to upload and transcribe a meeting recording file to the Fireflies.ai web app
Summaries were transcribed in a different language
This appears to be a technical error. You can fix this issue by regenerating the summaries.
- Before you reprocess, verify the meeting language setting from the Fireflies dashboard.
- Ensure the meeting language is set correctly for the specific meeting.
- After confirming the language setting, regenerate the meeting summaries. Here’s how to do it.
By following these steps, you should be able to correct the language mismatch between your meeting summary and transcript.
Transcribe multiple languages in the same meetings
Right now, Fireflies doesn't support multilingual meetings.
If you have any other questions or concerns about meeting transcription language, please contact us here.