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How to use Filters to view specific call analytics

  • Updated

Filters allow you to selectively view analytics from your calls based on criteria such as Meeting title, organizer, participant, duration, and meeting type.

In this article, we will explore how to use Filters in the analytics dashboard.

Note: 

  • To view analytics, you need to be a participant or owner of the call. 
  • Analytics is only available to users in the Business tier. 
  • To access Filters, click on Analytics. You will find Filters within the Analytics section

  • or in the Topic Insights section. 

  • You can choose any of these five filter categories and sub-operators to view the call analytics.
Filter Category Sub Operators Role
Meeting Title Is, Is not, Contains, Does not contain Display analytics of meetings that match a specific title 
Meeting organizer Contains, Does not contain Display analytics of meetings based on the organizer's email id
Meeting participant Contains, Does not contain Display analytics of meetings based on the  participant's email id
Meeting duration Is, Is not, Is greater than, Is less than, Is at least, Is at most Display analytics of meetings based on their duration
Meeting type External Meeting, Internal Meeting Display analytics of internal or external meetings

 

Different ways to use Filters

  1. Use a single Filter category

  • Click on the "Filters" option. You will notice a default filter category already selected. To modify the filter, click on the category.

  • As an example, choose the filter category "Meeting Title," and then select the sub-operator "contains." Enter the text "Meeting with" in the provided field. After that, click on "Apply" to apply the filter.

  • This generates the analytics of all meetings with the text "meeting with" in the title for the last 7 days. You have the option to customize the date range and view the analytics for the last 30 days or set a specific custom date range as per your preference.

  

  • Once the filter is applied, you will notice the "Filters" tab highlighted in blue, indicating that a filter is currently active.

  1. Use a multiple Filter category

Here is how you can add multiple filter conditions. 

  • To add an additional filter category, click on the "+Filter" option.

  • For example, you can get the analytics of meetings that either have "meeting with" in their titles or have a specific email id, such as "vaishak@fireflies.ai," listed as a participant.

  • You can use the "AND" and "OR" filters to obtain meeting analytics that fulfill either all the specified conditions (using "AND") or meet any of the conditions (using "OR").

  • For example, here we have analytics of meetings that either contains “meeting with” in the title or has a meeting participant with email id “vaishak@fireflies.ai”. 

  1. Save Filters as views

You can save commonly used filters as Views to reuse them again easily. 

  • For example, let us assume that you frequently use a filter: (Meeting type as internal and Organized by “krish@fireflies.ai”). 

  • Click on the Save view option. 

  • Give an appropriate name for this filter and then click on Save. 

  • Now, you will be able to see the newly created view within your "Filter" tab.

  • Here is how the analytics for this view appears. You have the option to create multiple views for your teammates and save them accordingly. 

Note:

  • We automatically track conversational metrics for Zoom, Google Meet, Teams, Webex, Skype, Dialpad, Lifesize and GoToMeeting
  • Currently, we don't track metrics of Chrome extension meetings. This is something we plan to add in the future
     
  • You can manually add speaker labels to get conversational metrics for unsupported platforms
  • The total number of conversations and total time spent don't require speaker labels. They are tracked automatically for all platform

Conclusion 

Hope this article effectively explained what Filters are and demonstrated various ways to utilize them. 

If you have any questions regarding how to use filters or view call analytics, feel free to send an email to support@fireflies.ai. Our support team will be happy to assist you.

 

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