There are a number of reasons why Fred failed to join your meeting.

Scenario 1 :: Your Autojoin Setting is on Manual

Scenario 2 :: An invite was not sent to Fred

  • When sending an invite to Fred, please make sure that you press the send invitation to Google Calendar guests

Scenario 3 :: There's no URL or Dial-in number and PIN on the Calendar Invite

Scenario 4 :: Fred was not able to parse the URL or Dial-in number and PIN properly

  • On rare cases, Fred has a hard time processing the invite if there are a lot of unnecessary text on the calendar invite. 
  • Keep the URL or Dial-in number and PIN and remove the rest of the text

Scenario 5 :: You did not sign-up properly

  • Make sure that you completed the onboarding process before inviting Fred to a meeting.
  • If you are not sure, just go to app.fireflies.ai/setup to finish the set up process

If there are still issues, please contact support@fireflies.ai and be ready with the following information:

  • Meeting title
  • Time of meeting (please include Time zone)
  • Web conferencing app used (Example: Zoom, Hangouts, Google Meet, etc)
  • Screenshot of the invite
  • Did Fred send a confirmation email that it will be joining?

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