It takes 15-20 minutes for our system to process meetings. If it is past 20 minutes and you haven't received a meeting recap yet, please check the following scenarios to help identify the issue:
Scenario 1: Fred did not join your meeting
- Here's a step-by-step guide to check: http://guide.fireflies.ai/en/articles/3667983-fred-did-not-join-my-meeting
Scenario 2: Did not receive an email from Fred that it will join the meeting
- When sending an invite to Fred, please make sure that you press the send invitation to Google Calendar guests
Scenario 3: The meeting ended ahead of the scheduled time
- Our system will process the meeting on the scheduled end time regardless of the meeting ended early.
If there are still issues, please contact email@example.com and be ready with the following information:
- Meeting title
- Time of meeting (please include Time zone)
- Web conferencing app used (Example: Zoom, Hangouts, Google Meet, etc)
- Screenshot of the invite
- Did Fred join the meeting?
- Did Fred send a confirmation email that it will be joining?