It takes 15-20 minutes for our system to process meetings. If it is past 20 minutes and you haven't received a meeting recap yet, please check the following scenarios to help identify the issue:

Scenario 1 :: Fred did not join your meeting

Scenario 2 :: Did not receive an email from Fred that it will join the meetingĀ 

  • When sending an invite to Fred, please make sure that you press the send invitation to Google Calendar guests

Scenario 3 :: The meeting ended ahead of the scheduled time

  • Our system will process the meeting on the scheduled end time regardless if the meeting ended early.

If there are still issues, please contact support@fireflies.ai and be ready with the following information:

  • Meeting title
  • Time of meeting (please include Time zone)
  • Web conferencing app used (Example: Zoom, Hangouts, Google Meet, etc)
  • Screenshot of the invite
  • Did Fred join the meeting?
  • Did Fred send a confirmation email that it will be joining?
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