The audio file that I uploaded is still showing as processing after several hours

Step 1: Check the file

Please make sure that the file is:

• 100mb or less,
• has 60 mins of audio or less and
• the file type is an MP3 or .WAV

Step 2: Re-upload the file again

Step 3: Use laptop/desktop

• If you are using your phone to upload files, try re-uploading the files on your laptop/desktop

If there are still issues, please contact support@fireflies.ai