You can reach out to firstname.lastname@example.org or via our live chat to request an account downgrade.
To cancel your Fireflies subscription, follow the steps outlined below.
- Sign in to Fireflies.
- Navigate to Settings
- Scroll down to the bottom
- Click Delete account.
- Answer the questions on the form and click Delete Account to proceed.
Note: Account cancellation is permanent after 30 days and it cannot be retrieved or reactivated. Any audio files, transcripts or notes will be lost.
If you are on the monthly plan and have used Fireflies in less than 3 meetings in under 7 days, you are entitled to a complete refund. All other refunds are prorated by the month. The annual plan does not come with any refunds after the 7 day mark or if more than 20 meetings were processed.
Why is this policy enforced:
In order to avoid system abuse by users who upload a high number of meetings and then request refunds, this is a system level safeguard we put in place.
Please reach out to email@example.com for more questions or inquiries.