Integrating Fireflies with Pylon for Fireflies Team Access & Automation

Last updated: June 10, 2025

Set up Fireflies so that call recaps and transcripts automatically flow into Pylon, enabling internal teams (like CSMs, Sales, and Support) to track conversations, validate deals, or monitor issues—without requiring manual exports.

✅ Prerequisites

Before you begin:

  • You need to be a Fireflies Enterprise admin

  • You need access to:

    • The Webhook URL and Secret Key from your Pylon account

    • A Fireflies user account with access to all meetings that should flow into Pylon

      • Note: Pylon would only have access to meeting the user has access to. In order to have full access to all meeting within a workspace, a Super Admin API key is recommend

You can use a designated integration admin account for this (eg admin@fireflies.ai) as a secruity recommendation

🔄 Step-by-Step Setup

1. Connect Fireflies in Pylon

  • Go to Pylon → Apps Directory

  • Find the Fireflies app

  • Click Connect

2. Copy Webhook + Secret Key from Pylon

  • Inside the Fireflies app page on Pylon, copy:

    • The Webhook URL

    • The Secret Key

3. Paste Webhook into Fireflies

  • Log into your Fireflies account as the admin/integration user

  • Navigate to Settings → Dev settings

  • Paste the Webhook URL and Secret Key

  • Under Events to Send, select only “Transcription Completed”

  • Click Save

This ensures only fully processed meetings are pushed to Pylon, not live or in-progress sessions.

4. Generate and Paste API Key

  • In Fireflies, go to Settings → Dev Settings → API Key

  • Copy the API key

  • Paste this into the API section in the Fireflies setup page inside Pylon

  • Click Save & Finish Setup

Only meetings transcribed after this setup will be synced. Pylon does not backfill past calls retroactively.

🧪 Verify Setup

Once integration is complete:

  • Make a test call with Fireflies and allow transcription to complete

  • In Pylon, go to App Directory → Fireflies, and check if the call appears

  • You can also check the timeline on an issue or an account to verify call ingestion

🔍 FAQs & Additional Tips

❓ Who should connect the integration?

Use a bot user or admin account invited to all relevant meetings.

This prevents access issues and ensures full visibility across meeting types.

❓ Will other teammates in Pylon see these meetings?

Meeting visibility depends on:

  • Pylon access controls (at account/issue level)

  • Whether the connected Fireflies user has access to those meetings

❓ Can we use a super admin API key?

Yes. You can generate an API key from a designated bot/super-admin account and use it for Pylon.