Integrate RingCentral phone system with Fireflies

Last updated: June 27, 2025

Automatically transcribe every RingCentral call without manual setup. The native RingCentral integration seamlessly captures phone conversations and creates searchable transcripts in your Fireflies Notebook.

Why use the RingCentral integration?

Transform your phone calls into actionable insights automatically. Every call made through RingCentral gets transcribed and summarized, with automatic CRM syncing if you have Salesforce, HubSpot, or Zoho connected.

📞 Automatic call transcription

Every RingCentral call gets processed automatically – no need to manually add Fireflies or remember to record important conversations.

🔗 Smart CRM matching
If your CRM is already integrated with Fireflies, call participants are automatically matched to contacts using phone numbers, and meeting notes attach to the right records.

📧 Optional voicemail processing

Choose whether to transcribe voicemails alongside live calls for complete communication coverage.

Integration options

Fireflies offers two ways to connect with RingCentral:

Integration type

Best for

Setup

Native integration

Most users wanting seamless call transcription

Direct connection (this guide)

Zapier API integration

Advanced workflows and custom automations

API setup required

Set up RingCentral integration

Connect your accounts

  1. Log into Fireflies and open Integrations

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  1. Search for and open RingCentral

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  1. Click Connect - this will navigate you to the RingCentral website

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Authorize the connection

  1. Click Authorize this Connector on the RingCentral page

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  1. Sign in to your RingCentral account and click Authorize

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  1. Click Continue to proceed with setup

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Configure integration settings

  1. Choose voicemail processing (optional)

    • Enable Process Voicemails toggle if you want voicemails transcribed

    • Click Continue

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  1. Click Save to complete the basic setup

  2. Verify connection success – look for the green checkmark on the integration card

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Configure team settings (for admins)

  1. Click Team options if you're an admin

  2. Configure team-wide settings and click Save

    • Control integration access for team members

    • Set default processing preferences

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How it works after setup

Automatic processing

  • New calls recorded on RingCentral are automatically fetched by Fireflies

  • Transcripts and summaries appear in your Fireflies Notebook within minutes

  • CRM contacts are automatically matched using phone numbers (if CRM integration is active)

Disable the integration

If you need to stop RingCentral call processing:

  1. Go back to the RingCentral integration page

  2. Click Disable

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  3. Verify the status shows as "Disabled" under Current Configuration

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Making sense of it all

  • Automatic call capture means no manual work – every RingCentral call gets transcribed

  • CRM integration works automatically if you already have Salesforce, HubSpot, or Zoho connected

  • Voicemail transcription is optional – you can choose whether to include voicemails

  • Team admins get additional controls for managing integration across the workspace

  • Native integration is simpler than API setup for most standard use cases

  • Green checkmark confirms successful connection – watch for this visual confirmation